About The Job
- Conduct/ Assist in the investigation of Agency Related Investigations, Whistle-blowing investigation (allegation against intermediately) and Anti Bribery & Corruption related investigation (allegation against intermediately, policyholder and external party).
- Conduct/Assist in the implementation of Market Conduct Supervision Activities, Fair Dealing and Market Conduct KPI to detect/ prevent potential fraud and market misconduct by agents/ customers.
- Conduct/ Assist in the investigation work on complaints received from both external (policyholder, BNM, LIAM, Whistleblowing and other insurance companies) and internal (from various departments or CEO's office).
- Conduct/ Assist in the investigation work on Anti Bribery & Corruption cases against intermediary, policyholder and external party that received by the Company or Internal Audit Department.
- Conduct/ Assist in the investigation on agency fraud and misconduct cases (GELM & GEGM) and ensure timely disposal and resolution of cases. This will include timely and comprehensive follow-ups on any long outstanding cases.
- Assist in the monitoring / implementation of the preventive /corrective actions to be taken.
- Ensure timely reporting to GRM, management committee, authorities (including PDRM) and BNM and subsequent follow-up via BNM reporting system.
- Perform /Assist in analysis and fact finding of suspicious market conduct activities and profiling reports as and when necessary.
- Carry out/ Assist in market conduct /agency compliance projects as and when directed.
- Prepare analysis of the types and modes of agency abuses, unethical practices and misconducts so that preventive and educational initiatives could be taken.
- Perform /Assist in analysis and fact finding of suspicious market conduct activities and profiling reports as and when necessary.
- Undertake ad-hoc projects as assigned by superior/ HOD/ Compliance Head etc.
- Assist in arranging and facilitating the FCC & MCRC meeting for GELM and GEGM, including preparation of meeting materials.
- Assist in conduction briefing/training/investigation (as and when necessary and directed) to relevant departments to minimise fraud and create greater awareness amongst staff.
- Ensure Market Conduct reports, FDI and Company Balance Score Card reports are promptly submitted to GRM.
- Developing/ enhance and review internal policies, procedures, frameworks and standards related to market conduct and fraud risk management.
- Undertake special projects on agency sales conduct with the aim to prevent/minimize/contain widespread unethical/fraudulent cases.
- Undertake analysis of types and modes of agency abuses, unethical practices, frauds etc. This will include maintenance of up-to-date and effective database of cases involving agents misconducts, profiling of agents and clinics/hospitals.
We are looking for people who
- Timely and prompt analysis of compliance and investigation issues.
- Be well informed of updates of all external and internal guidelines, policies and operating processes.
- Possess good understanding of regulatory guidelines and governing laws.
- Prompt and efficient preparation of reports.
- Extroverted person and possess an inquisitive mind.
- Able to exercise sound and professional judgement in the best interest of the Department & Company.
- Able to maintain healthy internal business relationships with agency, claims, Legal and operations departments where applicable.
- Able to maintain healthy external relationship and networking with police, lawyers, PI, regulators, other insurers counterparts, other public authorities, etc.
- Tertiary or professional qualification in Accountancy / Finance / Law or Insurance (FLMI, FMII etc.)
- 1 - 3 years in investigation, internal audit, insurance or banking industry.
- Possess key skills such as probing nature and patience, analytical & detailed oriented, good written and communication skills, PC literacy, organizing & planning skills.
- Understand key knowledge such as insurance law and related regulations, agency and contract law, policy terms & conditions, product knowledge & features, good comprehension of compliance methodologies.
- Possess key competencies such as investigation techniques, problem solving & decision making, integrity & trustworthy, able to handle difficult situations, inquisitive and good interviewing skill.
- Able to work under pressure, a fast learner, possess good interpersonal and reporting writing skill.
- Possess personal attributes including confident, information seeking, integrity, involvement, passionate, performance orientated, perseverance, receptiveness and thoroughness.
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
