About The Job
- Undertake investigation and follow-ups to ensure timely disposal and resolution of agency fraud and market conduct investigation & complaint cases.
- Conduct fraud analysis, detection and compliance surveillance in relation to agency compliance.
- Review and provide the investigation reports on findings / recommendations to Head of Department and/or Management.
- Liaise with relevant authorities, regulators and other oversight departments.
- Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
- Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
- Supervise or undertake fraud analysis and conduct compliance surveillance in relation to agency compliance.
- Develop or enhance methodology in profiling of undesired agency practices. Collect and analyse data from misconduct/fraud cases for preventive and educational initiatives. As part of the leadership team, work with key stakeholders to proactively shape the organisation's culture and conduct environment that is aligned to the organization's Core Values.
- Undertake ad-hoc projects as assigned by superior and Division Head of Compliance.
- Undertake investigation on agency, claims related cases, external fraud and whistleblowing case (related to agency only); and ensure timely disposal and resolution of cases. This will include timely and comprehensive follow-ups on any long outstanding cases.
- Champion culture and conduct behavioural expectations within the Department or Division.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks, especially Market Conduct Risk, Fraud Risk and Anti Bribery & Corruption.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best market conduct & fraud risk management practices.
We are looking for people who
- Have a tertiary or professional qualification in Accountancy / Finance / Law or Insurance (FLMI, FMII etc). Certified Fraud Examiner (CFE) qualification is an added advantage.
- 4 - 6 years in investigation, internal audit, insurance or banking industry. Experience in handling investigation/complaints.
- Key Skills:
Probing nature and patience
Good questioning skills and knowledge.
Analytical & detail oriented
Good written & communication skills
PC literacy
Organizing & planning skills
Good management & supervisory skills.
Excellent interpersonal skills & able to interact with all levels.
Insurance law and related regulations
Agency and contract law
Policy terms & conditions
Product knowledge & features
Good comprehension of compliance methodologies
Investigation techniques.
Agency and complaint handling.
Strong analytical, problem solving & decision making.
Integrity & trustworthy.
Able to handle difficult situations and work under pressure
Inquisitive and good interviewing skill.
Strategic planning
Planning and coordination
Good networking with counterparts in the insurance industry and BNM
Fast learner
Good interpersonal and report writing skill
Personal attributes which include, Confidence, Information Seeking, Integrity, Involvement, Passion, Performance Orientation, Perseverance & Receptiveness.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
- Probing nature and patience.
- Good questioning skills and knowledge.
- Good written & communication skills.
- Analytical & details oriented.
- Good management & supervisory skills.
- Excellent interpersonal skills & able to interact with all levels.
- Demonstrates alignment with the organisation's core values through expected behaviours
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
About Great Eastern
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
