Assistant Manager, Operation (Woodland)

Company Overview

Metta Welfare Association, founded in 1992 and endorsed by multiple ministries, provides accessible medical care, disability services, special education, and community support to enhance lives in Singapore.

Job Summary

The Assistant Manager (Operations) will lead daily operations at Metta Home for the Disabled, ensuring efficient facility management, team supervision, and high-quality service delivery for residents with intellectual disabilities.

Responsibilities

• Manage daily office operations and maintain facilities to ensure a safe, efficient environment for residents and staff
• Oversee maintenance of buildings, equipment, and operational processes to support uninterrupted service delivery
• Develop and implement policies and procedures that enhance operational efficiency, compliance, and service quality
• Identify and resolve operational issues promptly to drive continuous improvement and meet organizational goals
• Plan and execute operational policies and initiatives aligned with the evolving needs of Metta Home
• Manage operational budgets, conduct risk assessments, and coordinate audit processes to ensure financial and regulatory compliance
• Supervise the operations team by reviewing performance and enforcing high service standards
• Provide training and support to staff to promote best practices and professional growth in service delivery
• Participate in recruitment, staff training, and performance management to build a competent operations team
• Assist in designing and delivering in-house training programs to support continuous professional development
• Develop and enhance administrative systems, policies, and procedures to improve operational workflows
• Prepare and submit detailed reports on operational performance to management for informed decision-making
• Ensure compliance with Fire, Workplace, and Health Safety protocols to maintain a secure environment
• Manage transport requests and supervise the team of drivers to ensure timely and safe transportation services
• Plan and implement new services to address the changing needs of residents and the Home
• Support oversight of daily operations for the Home Day Care Activity and Allied Health teams to ensure integrated care delivery

Preferred competencies and qualifications

• Minimum 3 years of relevant experience, preferably in the Social Service Sector or related fields working with individuals with intellectual disabilities
• Diploma or Degree in Business Management or related fields, or a degree/master's in Psychology or related fields
• Experience working directly with individuals with intellectual disabilities or autism spectrum disorder (ASD) in a home setting
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)