O2C Team Lead (Cash Application, Billing and Collection)
Job Descriptions:
1. Team Leadership & Development
- Supervise and mentor AR team members of 10-15 FTE's.
- Assign tasks, monitor performance, and conduct regular evaluations.
- Provide training and development opportunities to enhance team capabilities.
2. Collections Management
- Oversee collection activities to ensure timely recovery of outstanding receivables.
- Implement effective collection strategies to reduce Days Sales Outstanding (DSO).
- Monitor aging reports and escalate delinquent accounts as needed.
- Coordinate with external collection agencies when necessary.
- Reconciliation of sales vs collection and handle the variance with respective stakeholders.
3. Cash Application
- Ensure accurate and timely application of customer payments.
- Reconcile customer accounts and resolve unapplied or misapplied payments.
- Collaborate with treasury and banking teams for incoming wire transfers and receipts.
- Maintain documentation and audit trails for all cash application activities.
4. Dispute Management
- Investigate and resolve customer disputes related to billing, payments, or credits.
- Collaborate with sales, customer service, and billing teams to address root causes.
- Track and report dispute trends and resolution timelines.
- Maintain a log of disputes and corrective actions taken.
5. Reporting & Analysis
- Prepare and present AR metrics including DSO, collection effectiveness, and dispute resolution rates.
- Analyze data to identify process inefficiencies and recommend improvements.
- Support internal and external audits with required documentation.
- Prepare/Review Balance sheet reconciliation for O2C domain ledgers
6. Compliance & Process Improvement
- Ensure adherence to company policies, financial controls, and regulatory requirements.
- Identify and implement process enhancements to improve AR operations.
- Leverage ERP systems and automation tools to streamline workflows.
Job Requirements:
- Accounting / Finance Graduate with 6 years + of experience in Cash Application process, O2C Month End Financial Close, AR Financial Reporting, Collections, billing & Customer Master Data experience.
- Experience with SAP or S/4HANA is essential.
- Fluent in Mandarin and English to serve Mandarin speaking market.
