We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP
We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
What would you do
E-Commerce Strategy, Growth & Commercial Leadership
- Drive the overall strategic direction, growth roadmap, and commercial performance of TNG Shop, ensuring alignment with organizational objectives and revenue targets.
- Develop and execute long-term e-commerce strategies covering product assortment, category expansion, customer experience, monetization opportunities, and platform innovation.
- Identify and evaluate new business opportunities, strategic partnerships, exclusive product offerings, and emerging market trends to accelerate growth.
- Lead data-driven decision-making by leveraging customer sinsights, category performance, market intelligence, and competitive benchmarking.
- Drive initiatives to improve key commercial metrics, including Gross Merchandise Value (GMV), conversion rate, customer retention, Average Order Value (AOV), and profitability.
- Partner with Marketing and Commercial teams to develop annual business plans, campaign calendars, and large-scale sales events (e.g., 11.11, 12.12, Payday campaigns) to maximize revenue and customer engagement.
Product Management & Platform Innovation
- Define and own the product vision, strategy, and roadmap for TNG Shop, ensuring delivery of features and capabilities that support both customer and business needs.
- Lead end-to-end product lifecycle management from ideation, business case development, requirements gathering, prioritization, and execution through to launch and post-implementation performance review.
- Champion innovation and continuous improvement by identifying opportunities to enhance customer journeys, search and discovery, inventory visibility, fulfilment capabilities, and overall platform experience.
- Collaborate closely with Technology, UI/UX, and Operations teams to ensure delivery of scalable, customer-centric, and mobile-first solutions.
- Establish product governance frameworks and prioritization methodologies to ensure resources are focused on high-impact initiatives.
Business Operations & Performance Management
- Oversee the operational health and performance of the e-commerce platform, ensuring optimal sales, inventory availability, fulfilment performance, and customer satisfaction.
- Drive operational excellence by identifying business process improvements, automation opportunities, and efficiency initiatives across the e-commerce ecosystem.
- Ensure platform stability and service reliability through proactive management of defects, enhancements, vendor performance, and technology upgrades.
- Provide leadership and oversight on product catalogue management, promotional configurations, pricing accuracy, and inventory synchronization across Magento, ERP, and related platforms.
- Lead cross-functional collaboration with Operations, Finance, Marketing, Customer Service, Technology, and Logistics teams to execute strategic priorities and achieve business objectives
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Insights, Analytics & Performance Reporting
- Establish and lead a performance management framework with clear KPIs, dashboards, and business reporting to monitor commercial success and operational effectiveness.
- Translate customer, sales, campaign, fulfilment, and behavioural data into actionable insights that drive strategic decision-making.
- Conduct regular business reviews to identify growth opportunities, operational risks, and areas for optimization.
- Present performance insights, strategic recommendations, and business cases to senior management and key stakeholders.
- Foster a data-driven culture by ensuring all product, commercial, and operational decisions are supported by robust analysis and measurable outcomes.
Leadership & Stakeholder Management
- Lead, mentor, and develop the e-commerce and product management team, fostering a high-performance and customer-focused culture.
- Serve as the primary business owner for TNG Shop, influencing stakeholders at all levels and driving alignment across multiple functions.
- Manage relationships with strategic partners, vendors, and internal stakeholders to ensure successful delivery of business initiatives and commercial objectives.
- Champion change management initiatives and drive adoption of new platforms, capabilities, and processes across the organization.
Who should join us
- Bachelor's degree in Engineering, Business Administration, Computer Science, or equivalen
- Minimum 6-8 years of product management experience comprising development, launch and commercialization, gained at Fintechs/ startups/ high growth companies/ banks.
- Subject matter expertise in Mobility/ Transit/ Payments
- Persistent, highly adaptable and resilient – stays the course and remain focused on getting stuff done
- Resourceful and able to come up with solutions to work through process and ambiguity
- Strong problem-solving skills and analytical skills; uses data to drive decision making
- Self-motivated and able to work effectively within the team and across the organization with minimal supervision, working mainly independently to achieve goals agreed with leadership
- Able to co-ordinate activities by others and project manage within cross-functional project team
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Well-developed presentation skills, including the ability to effectively deliver information internally and externally at all levels
- Advance Proficiency in MS PowerPoint and Excel
Our Perks & Benefits:
- Hybrid work arrangement and flexi hours.
- e-Wallet meal allowance.
- Unlimited office pantry fruits, snacks and drinks.
- Mobile and broadband subscription reimbursement.
- Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
- Additional leave including family leave and paid care leave to care for family members.
- Medical coverage including dental, optometrist, mental care, maternity, registered
- Traditional Chinese Medicine (TCM) and Chiropractic.
- Corporate membership discount and many more to explore.
We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!
Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]
Note: Only shortlisted candidates will be contacted.
