Job Summary
The Assistant Manager, People Operations bridges strategic direction and operational execution across compensation & benefits, manpower planning, payroll oversight, HR systems, policy implementation, HR analytics and office administration.
Compensation & Benefits:
- Support the development, implementation, and administration of compensation and benefits programs.
- Conduct salary benchmarking, market surveys, and compensation analysis to ensure competitiveness and internal equity.
- Coordinate the administration of compensation, including salary benchmarking, bonus programs, and benefits packages.
- Collaborate with cross-functional teams to design and communicate employee total rewards programs.
- Ensure compliance with relevant laws and regulations related to compensation and benefits.
Manpower Planning:
- Support workforce and manpower planning activities in collaboration with business stakeholders
- Assist in manpower planning, budgeting, and tracking against approved manpower plans.
- Conduct analysis of current and future talent requirements and identify skills gaps.
- Monitor and analyze workforce trends to optimize staffing levels and resource allocation.
HR Systems (HRMS) & People Analytics
- Oversee administration and data integrity of the HR Management System (HRMS).
- Support implementation, enhancement, and maintenance of HRMS modules (e.g. employee self‑service, time & attendance, performance management).
- Liaise with IT and system vendors to resolve system issues and enhancements.
- Develop, review, and enhance HR dashboards and reports on key metrics (e.g. headcount, turnover, payroll, performance).
- Support HR analytics initiatives to enable data‑driven people decisions.
Policies and Process Development:
- Support the development and maintain HR policies and procedures in alignment with organizational goals and legal requirements.
- Ensure policies are communicated effectively to employees and managers.
- Continuously review and enhance HR processes to improve efficiency and effectiveness.
- Provide guidance and support to managers and employees on HR policies and procedures.
- Stay up to date with industry best practices and recommend improvements to existing policies and processes.
Office Management and Administration
- Oversee day‑to‑day office operations to ensure a productive, organized, safe, and hygienic workplace.
- Ensure office facilities (e.g. meeting rooms, conference rooms, pantry, common areas) are properly maintained at all times.
- Oversee administration of office supplies, stationery, printing materials, pantry items, corporate shirts, and meeting room bookings.
- Manage and oversee vendor contracts and renewals, including cleaning services, hygiene services, water purifiers, and other office‑related services.
- Oversee company vehicle management, including servicing schedules, maintenance, repair works, road tax, insurance renewals, summons checks, and service agreements.
- Coordinate and monitor pool driver and transport request schedules.
- Ensure administrative policies, procedures, and documentation are reviewed and kept up to date.
Team Support and Collaboration:
- Collaborate with cross-functional teams, including IT, procurement and finance, to drive integrated solutions.
- Foster a positive and inclusive work environment that promotes teamwork and collaboration.
- Provide support to People team members as and when required.
Requirements
Education & Experience
- Degree in Human Resources, Business Administration, Management, or any related field.
- 5 – 8 years of relevant experience in HR operations, and/or Compensation & Benefits.
- Strong understanding of HR operations, C&B administration, and office administration.
- Sound understanding of labour laws and statutory requirements
- Experience working with HRMS and data reporting tools
- Strong organisational, analytical, and problem‑solving skills with high attention to detail
- Comfortable managing multiple priorities in a fast‑paced, operational environment
- High level of integrity and professionalism, with the ability to handle sensitive and confidential information
- Collaborative team player with the confidence to provide guidance and challenge constructively when needed
