Assistant Manager - Retail Development

Key Responsibilities:

• Conduct on-site coaching and mentoring for ABMs and Supervisors
• Reinforce professional conduct, teamwork, and accountability
• Observe SOP execution and daily operational behaviour, provide immediate feedback
• Support Training Unit in OJT execution for frontline teams

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field
• Minimum 24 years of experience in retail operations or frontline leadership coaching
• Ability to coach frontline leaders (ABM/Supervisors) on professional behaviour, SOP adherence, and work ethics
• Strong mentoring and feedback skills to drive immediate behaviour improvement
• Ability to collaborate with Training Unit to support OJT and development programs
• Knowledge of daily store operations, team management, and compliance standards
• Hands-on, approachable, and supportive coaching style
• Observant, proactive, and detail-oriented
• Focused on teamwork, accountability, and professional conduct