Key Responsibilities
- Conduct on-site coaching and mentoring for ABMs and Supervisors
- Reinforce professional conduct, teamwork, and accountability
- Observe SOP execution and daily operational behaviour, provide immediate feedback
- Support Training Unit in OJT execution for frontline teams
Requirements
- Bachelor's degree in Business Administration, Retail Management, or related field.
- Minimum 24 years of experience in retail operations or frontline leadership coaching.
- Ability to coach frontline leaders (ABM/Supervisors) on professional behaviour, SOP adherence, and work ethics.
- Strong mentoring and feedback skills to drive immediate behaviour improvement.
- Ability to collaborate with Training Unit to support OJT and development programs.
- Knowledge of daily store operations, team management, and compliance standards.
- Hands-on, approachable, and supportive coaching style.
- Observant, proactive, and detail-oriented.
- Focused on teamwork, accountability, and professional conduct
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company's motto of Always Low Prices.
