Duties and Responsibilities:
The role of Assistant Operations Manager involves in supporting the Operations Manager in strategizing, implementing, and maintaining effective procedures for team to work effectively & independently.
Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:
- Managing field operations, deployment & execution are delivered effectively (Operational Excellent)
- Setting, communicating, and maintaining timelines and priorities on every project
- Communicating, maintaining, and developing client, store buyer, sales team relationship
- Providing leadership, motivation, direction, and support to the team
- Attend monthly / quarterly project review
- Ensure all activation is done according to plan from start to finish according to requirements, target and objectives
- Propose suggestions to enhance the activation and event's success
- Assist OM in hiring of Field Operations personnel
- Coordinate / supervise on all operational matters
- Analyze the activation's performance & report feedbacks to OM & respective AP
- Ensure GL & FS KPI's expectation are met
- Ensure project KPI's and expectation are met
- Conduct outlet visit as plan
- Handle daily operational issues & attempt issues within 24 hours
- Retail AIM and Power BI support
- Coaches and counsel operations team to reflect company service standard operation procedures
- Evaluate & feedback outlet performance to be reported to OM & respective AP
- Making sure all operational activities & activation stay within the allocated budget
Academic Qualification(s):
Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.
Work Experience / Skills Requirement(s);
- At least 3 years of work experience in FMCG industry
- Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience in handling daily operational issues
- Strong organizational skills including attention to detail ad multitasking skills
- Ability to work in a fast-paced environment and meet deadlines
- Able to lead by example, maintain good spirits and contribute team morale
- Results-oriented and able to work under pressure
- Taking Ownership of accounts and providing effective solutions to situations
- Possess own transport
- Able to work on weekends
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