Job Description
The Assistant Operations Manager supports the SEA Distribution & Customer Service Manager in overseeing logistics operations and third-party logistics (3PL) providers in Malaysia. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management.
Responsibilities
- Logistics Operations
- Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
- Resolve shipping-related issues with freight forwarders.
- Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
- Liaise with customs brokers to ensure compliance with local customs regulations.
- Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
- Manage 3PL relationships and drive cost reduction and service improvement initiatives.
- Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).
- Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.
- Inventory Management
- Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
- Monitor and follow up on backorders and stock replenishment.
- Perform month-end inventory reporting and reconciliation with Finance.
- S&OP Planning
- Support S&OP processes including data analysis, forecasting, and KPI tracking.
- Collaborate with commercial teams to incorporate marketing plans into demand forecasts.
- Analyze inventory gaps and coordinate with global planning teams to meet targets.
- Identify and execute strategies together with sales team for excess or slow-moving inventory.
- Prepare distribution networks for new product launches, packaging changes, and product discontinuations.
- Documents & Data Maintenance & Enhancements
- Prepare and analyze weekly/monthly operational reports to enhance efficiency.
- Monitor 3PL KPIs and implement corrective actions as needed.
- Drive continuous improvement initiatives to elevate service levels.
- Create and update SOPs and work instructions for logistics processes.
- Support budgeting, forecasting, and OPEX management.
- Maintain Oracle data for product and customer master records.
- Collaborate with IT teams for system testing, troubleshooting, and enhancements.
- Lead vendor RFQ/RFP processes when required.
Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations.
Qualifications
Knowledge, Skills and Abilities:
- Strong interpersonal and communication skills (written and verbal).
- Proficient in logistics operations and inventory control.
- Skilled in data analysis and process mapping.
- Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
- Fluent in English and Malay.
- Team-oriented, customer-focused, and able to perform under pressure.
Work Environment:
- Office-based role with prolonged computer use.
- Occasional evening conference calls with UK/US stakeholders.
Experience:
- Minimum 5 years of experience in supply chain, logistics, or 3PL management.
- Experience in S&OP or demand planning is an advantage.
- Familiarity with Oracle or SAP ERP systems is preferred.
Education:
- Bachelor's degree in business administration, Supply Chain, Operations Management, or related field.
- Equivalent experience may be considered.
