Assistant Relationship Manager

Company Description

Founded in 2019 in Singapore, dtcpay is a regulated payment service provider offering innovative solutions for merchants to accept payments in fiat and stablecoins, enabling frictionless payment experiences. Licensed as a Major Payment Institution (MPI) by the Monetary Authority of Singapore (MAS), we provide Digital Payment Token (DPT) services and are expanding globally with subsidiaries in the Americas, Hong Kong, and the Middle East. dtcpay has received numerous industry accolades, including the SFF Global FinTech Award and PayTech of the Year. We are committed to compliance, security, and operational excellence, holding esteemed certifications such as ISO/IEC 27001:2022, PCI DSS, and FIPS 140-2.

Role Description

The Assistant Relationship Manager supports institutional revenue growth at dtcpay by managing day-to-day relationships with regulated, high-value institutional clients, ensuring smooth onboarding, usage expansion, and long-term retention across cryptofiat payment and settlement solutions.

1. Client servicing & support

• Serve as primary day-to-day contact for assigned institutional clients
• Handle day-to-day client requests, maintain client records & CRM updates
• Coordinate account setup, onboarding, documentation
• Respond to client queries on products, transactions, and processes
• Maintain strong client engagement post-onboarding to drive activation and volume growth

2. Onboarding & Compliance Coordination

• KYC/KYB documentation
• Transaction flow understanding

• Act as the bridge between clients and internal teams (Compliance, Risk and Operations)
• Ensure onboarding timelines are met without compromising regulatory standards

3. Transaction & operational support

• Support trades, payments, settlements
• Coordinate with Ops, Treasury, Product
• Monitor transaction status and flag issues

4. Internal Collaboration & Reporting

• Maintain accurate CRM records (pipeline, client activity, revenue)
• Prepare client summaries, reports, and internal updates
• Work closely with:

-Treasury (liquidity & settlement considerations)

-Ops (transaction issues, cut-off times)

-Compliance (ongoing monitoring)

Qualifications

2-5 years

• experience in institutional sales support, client onboarding, customer service, and client relationship management

Strong interpersonal and communication skills, with the ability to build and maintain relationships

• Analytical and problem-solving skills, with attention to detail
• Proficiency in Microsoft Office and CRM tools
• Knowledge of fintech, digital payments, and cryptocurrency is a plus
• Ability to work effectively in a fast-paced and dynamic environment
• Prior experience working in regulated enviroments is a strong advantage