We are looking for a driven and passionate Assistant Store Manager to lead the store at Armani Exchange - Sunway Pyramid. You will play a key role in driving sales performance, delivering exceptional client experiences, and inspiring a high-performing retail team.
Sales & Client Development
- Drive and exceed all sales targets by actively developing and maintaining a strong client base
- Analyze sales performance and CRM activities to identify opportunities and implement both short- and long-term strategies
- Execute sales plans to achieve monthly and seasonal targets
- Build and nurture relationships with VIP and local clients to enhance loyalty and repeat business
- Collaborate with Visual Merchandising to execute in-store promotions and client events
- Maintain strong awareness of local market trends, competitor activity, and luxury retail landscape
Client Experience & Brand Standards
- Deliver exceptional customer service aligned with brand expectations
- Resolve customer issues professionally in accordance with company policies
- Ensure adherence to visual merchandising guidelines and brand presentation standards
- Maintain excellent store condition, ensuring all maintenance, cleanliness, and repairs are promptly addressed
- Proactively identify and resolve operational or customer-related issues
Store Operations & Cost Efficiency
- Manager store daily operation and resolve operational, team, and customer issues with minimal supervision
- Manage store expenses effectively, including staffing, logistics, alterations, and outsourced services
- Ensure compliance with company procedures and operational standards
Inventory & Merchandise Management
- Manage stock control processes, including stock takes and inventory accuracy
- Review seasonal merchandise performance and provide feedback to the buying team
- Conduct regular business recaps with the team, focusing on sell-through and product performance
- Ensure adherence to inventory policies and procedures
Team Leadership & Talent Development
- Lead, inspire, and motivate the team by setting a strong example on the shop floor
- Identify performance gaps and manage them through coaching or in partnership with HR
- Support recruitment, interviewing, and onboarding of new team members
- Deliver in-store training on product knowledge, service standards, and brand expectations
- Conduct performance reviews and provide structured, constructive feedback
- Identify training needs and collaborate with HR to implement development plans
- Communicate business updates, targets, and initiatives regularly to the team
- Manage staff scheduling, attendance, and manpower planning effectively
Requirements
- Minimum 3–5 years of retail experience, with at least 1–2 years in a management role (Fashion or luxury retail preferred)
- Strong clienteling skills with experience in building and maintaining VIC.
- Solid understanding of retail operations, including sales analysis, CRM, inventory management, and visual merchandising
- Demonstrated ability to lead, motivate, and develop a team in a fast-paced retail environment
- Strong commercial awareness with the ability to analyze sales data and translate insights into action plans
- Excellent communication, interpersonal, and problem-solving skills
- High level of customer service orientation with a passion for delivering premium brand experiences
- Proactive, hands-on, and results-driven mindset
- Ability to work retail hours, including weekends and public holidays
