About the Job
- Lead and manage Health Claims including support services in Medical Claims.
- Develop and Applying appropriate strategies and operations needs based on trends and establishing goals.
- Drive the team into delivering strong Customer Service focus and optimal Claims services.
The Job
- Analysing Health Claims data to improve processes, ensure resources are properly allocated and maximize efficiency.
- Evaluate Health Claims performance and key metrics.
- Ensure Health Claims operations are according to company's standards and regulatory policies.
- Hiring and review of training & development plan to support core competencies and performance.
- Oversee and manage service initiative projects as required.
- Drive culture and conduct behavioural expectations within the team.
- Address any other tasks assigned from time to time.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
We are looking for people who
- Tertiary qualification preferably in Communication, Management, Business Administration or Insurance.
- ALMI, FLMI or Diploma in MII or part ACII, AMII is an added advantage.
- Degree in Nursing or Healthcare related discipline is an added advantage.
- Minimally 10 years in insurance industry, particularly in Medical/ Healthcare environment with 5 years in supervisory capacity.
- Excellent business acumen with effective communication skills (written & verbal), Customer Service concepts & best practices, Conflict Resolution, understanding & interpretation of data.
- Excellent stakeholder's management and strong alignment with company's core value and management directions.
- Highly accountable & result oriented.
- Strong Supervisory & resource planning.
- Expected to On-call for necessary operations or servicing needs.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
