About the Company
Overview
The Assisted Sales Advisor handles marketing, sales, and order fulfillment for client products via web and telesales channels, supporting both new and existing customers.
About the Role
A short paragraph summarizing the key role responsibilities.
Responsibilities
- Handle inbound/outbound sales and customer inquiries
- Provide product recommendations and pre-sales support
- Process and track orders accurately
- Meet sales targets and maintain high customer satisfaction
- Maintain product knowledge and quality standards
- Record customer data in internal systems
- Ensure high-quality customer interactions and service
Qualifications
- Bachelor's degree or equivalent
- Fluent in English & Bahasa Malay (C1 level)
Required Skills
- Strong communication, negotiation, and presentation skills
- Tech-savvy (familiar with mobile OS or similar)
- Typing speed: 60–80 WPM
- 1–3 years BPO inbound sales or related sales role
- Proven sales performance and ability to close deals
Preferred Skills
- (Preferred) 1–3 years supervisory experience in sales
- Knowledge of BPO sales/customer service
- Data analysis & reporting (CRM, Excel, dashboards)
- KPI management (CSAT, NPS, Sales Rate)
- Problem-solving, decision-making, and coaching skills
- Results-driven, able to work under pressure
- Technical proficiency
- Strong customer focus
- Adaptable communication style
- Issue identification skills
Pay range and compensation package
Salary: Up to 3800RM - 4000RM
Note: July Intake
