Assoc Order Management Analyst (Maternity Contract Backfill)

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

This is a 3rd party contract role based in Kuala Lumpur where you will support Mattel's Order Management team in EMEA. As an Associate Order Management Analyst, you will play a crucial role in ensuring the accurate and timely processing of customer orders for our EMEA region.

Your primary responsibility will be to accurately review, validate, and process customer orders, ensuring timely stock allocation and shipment preparation.

What Your Impact Will Be

Order Management:

• Efficiently process automated orders (EDI, SFA) and manual orders (Excel uploads).
• Allocate stock to orders and prepare shipments for the warehouse.
• Confirm orders in the customer web portal.
• Conduct thorough checks to identify and rectify errors in product information, pricing, and customer details.
• Maintain accurate and up-to-date customer data records.
• Facilitate inquires from sales, finance, planning and logistics teams.
• Collaborate with local market Customer Fulfillment teams to address inquiries and resolve issues.
• Coordinate logistical processes to ensure timely delivery.

Process Improvement:

• Actively participate in process improvement initiatives to streamline operations and enhance efficiency across EMEA markets.
• Contribute innovative ideas and solutions to optimize workflows and reduce errors.

Administrative Tasks:

• Perform additional administrative duties as required, such as report generation and data analysis.

What We're Looking For

Language Proficiency:

• Fluent in English (written and spoken).
• Proficiency in a second European language is a plus.

Technical Skills

• Technical Skills Advanced Microsoft Office skills (especially Excel), AS400 knowledge preferred, strong supply chain process understanding.
• Excellent data entry accuracy and numerical skills.

Soft Skills

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• A positive and collaborative team player.
• A proactive and results-oriented approach.
• Flexibility and adaptability to changing priorities.

Experience

• Minimum of 2 years of experience in data processing and control, with prior experience in Supply Chain or Order Management processes preferred.
• Prior involvement in change management initiatives.

Work Arrangement

• We are looking for someone who is comfortable to work from 11:00am to 8:00pm and 12:00pm to 9:00pm
• Comfortable with the type of employment offered - 3rd Party Contractor
• This is a maternity backfill position for the period of: October 2026 to February 2027

Don't meet every single requirement At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.