Associate - Claims (6 Months / 12 Months - Mandarin Speaking)

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

Responsible for determining the validity and authorising settlement of group health insurance claims

Job Scope:

• Efficiently process and assess all claim types: Handle a variety of claims with precision, ensuring each claim is processed according to company guidelines and meets high-quality standards.

• Claims Approval: Make informed decisions on claims within your designated authority limits, ensuring adherence to company policies.

• Documentation: Maintain comprehensive and clear records of all claims assessments, ensuring transparency and ease of reference.

• Performance Benchmarks: Consistently meet quality, turnaround time (TAT), and productivity benchmarks, achieving or exceeding set standards.

• Technical Skill Development: Proactively seek opportunities to enhance technical expertise by expanding the range of claims handled and increasing authority limits.

• Training Record: Maintain an exemplary personal training record, aligning with the company's training framework for ongoing professional development.

• Customer-Centric Mindset: Foster a culture of high engagement and responsiveness, demonstrating a strong commitment to customer satisfaction and service excellence.

Job Requirement:

• Bachelor's degree in Health Sciences, Biomedical Sciences, Medical Sciences, or a related discipline candidates with relevant Life Claims experience will also be considered. Applicants with a strong foundation in Biology at the SPM level may be considered on a case-by-case basis.

• Able toread and write Chinese and Englishto review documents and support claims operations for the Hong Kong & Macau market.

• Strong analytical and critical-thinking skills

• High attention to detail and accuracy

• Ability to interpret medical and policy-related information

• A customer-focused and empathetic approach

• Willingness to learn and build a long-term career in insurance claims

• Available for intake in January 2027 or March 2027.

• Willing to be based at IOI City Tower 1, Putrajaya.

• Able to commit to a contract duration of either 6 months or 12 months.