Provides day-to-day support on operational activities including system monitoring, troubleshooting.
Assists in establishing Standard Operating Procedures (SOPs) by ensuring information are consistent and accurate to govern the operational processes related on the day-to-day activities for digital products.
Effective cross functional collaboration across the organizations on projects related to Digital Assets, including fraud monitoring, and proposing solutions/remediations.
Responsible to notify relevant stakeholders and monitor tickets in a timely manner ensuring customers satisfaction and minimize disruption to digital operations.
Conduct regular quality checks & monitoring to ensure all day-to-day operational tasks are running smoothly and in compliance with the guideline.
Support data analytics efforts, including conducting analysis, generating reports, and providing insights for improvements and ensure it is communicated effectively & efficiently with internal/ external stakeholders.
Perform user-acceptance tests & troubleshooting efforts, and proactively identifying gaps and to follow up on resolutions.
Keeping up to date with industry trends, best practices, and emerging technologies in digital solutions.
To comply with the Company's code of conduct, policies, procedures, instructions of the Company and lawful directions that relate to your employment and duties, which includes any amendments thereto.
To perform any other duties that the management may direct from time to time which may include but not limiting to on-site system monitoring duty.
JOB REQUIREMENTS:
Minimum of Bachelor's Degree in Business or any related field.
Minimum 2 years working experience in business operations or related field.
Strong in multi-tasking & organisational skills, attention to details and able to manage multiple projects simultaneously.
Creative mindset and capable of thinking innovatively. Strategic thinking & planning and self-motivated.
Strong analytic skills, data driven and experience in operational planning.
Excellent written and verbal communication skills, and ability to collaborate effectively with cross-functional teams.
