Associate Executive - Customer Service

Key Responsibilities:

• Receive customer instructions related to receiving and delivery schedules and take appropriate action.
• Confirm that incoming goods match the Packing List after warehouse verification.
• Prepare and request required documents such as Purchase Orders (PO), Invoices, and Packing Lists as necessary.
• Communicate any special customer requests or requirements to the appropriate personnel.
• Address and resolve issues when warehouse operations cannot meet specified requirements or deadlines.
• Provide customers with requested reports or status updates as needed.
• Record transactions like receiving, delivery, and location transfers in the Warehouse Management System (WMS).
• Generate and issue inventory and movement reports from the WMS on a monthly basis or upon request.
• Monitor and respond to email communications regularly with customers and other relevant parties.
• Maintain daily movement reports using Microsoft Office tools.
• Ensure monthly Key Performance Indicator (KPI) reports are submitted on time.
• Create customer invoices based on inventory report data.
• Perform cost updates in the system and provide estimated costs when required.
• Finalize and verify job files before the monthly closing period.
• Organize and file reports and documentation properly with complete and accurate details.
• Inform warehouse staff of inbound and outbound plans and resolve any related issues that arise.
• Report any instances where operations are unable to meet customer expectations.
• Follow up with concerned staff to keep customers informed of task progress.
• Provide accurate and timely data to the Billing Section to support on-time and precise invoicing.

Requirements:

• Education:
• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field. SPM/STPM holders with strong experience may also be considered.
• Experience:
• Typically 1–3 years in logistics, warehousing, customer service, or freight forwarding. Experience in a 3PL environment is an added advantage.
• Skills:
• Proficient in Microsoft Office, especially Excel and Outlook.
• Familiarity with Warehouse Management Systems (WMS) or ERP software is beneficial.
• Basic understanding of logistics workflows or inventory processes.
• Excellent coordination, time management, and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Personal Attributes:
• Customer-oriented with a proactive mindset.
• Detail-focused, organized, and dependable.
• Good interpersonal skills and a team player.