Associate, HR Operations

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Associate

Job Description & Summary
At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Associate level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

As a PwC Professional

• Conduct self in a professional manner and take responsibility for work and commitments.
  
• Flex approach to meet the changing needs of teams and clients.
  
• Identify and make suggestions for improvements when problems and/or opportunities arise.
  
• Learn about business needs are changing and consider the impact on services provided.
  
• Take action to stay current with new and evolving technology.
  
• Handle, manipulate and analyse data and information responsibly.
  
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
  
• Anticipate the needs of others and take appropriate action.
  
• Embrace different points of view and welcome opposing and conflicting ideas.
  
• Uphold the firm's code of ethics and business conduct.
  
  

• Manage HR Systems: Use Workday to keep our employee information accurate and up-to-date. Help with system updates and assist users with any issues.
  
• Employee Records: Keep track of employee records and make sure everything follows company policies and laws.
  
• Onboarding and Offboarding: Help new employees get started and assist with the departure process of exiting employees. Ensure all paperwork and system updates are completed.
  
• Reports and Data: Create and analyze reports from Workday to help our team make informed decisions.
  
• Compliance: Stay updated on labor laws and company policies to ensure we're always compliant.
  
• Special Projects: Support various HR projects and initiatives to help improve our processes
  
• Customer Service: Provide support and guidance to employees regarding HR policies, procedures, and benefits. Address and resolve HR-related inquiries and issues in a timely and professional manner.
  
  

• Minimum Diploma in Human Resources, Business Administration, or a related field.
  
• Technical Skills: Good knowledge of Workday and Microsoft Office (Word, Excel, PowerPoint, Outlook).
  
• Strong written and verbal communication skills.
  
• Excellent organizational and time management skills.
  
• Ability to be accurate and detail-oriented in all tasks.
  
• Ability to work well with others and independently when needed.
  
  

• At least 1 years of experience in an HR administrative role
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity + 6 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date