JOB SUMMARY
- Planning and organizing the smooth running of the Engagement Strategy Sub-Unit operation, setting up Sub-Unit goals and KPIs
- Planning, coordinating and arrangement for engagement strategy programme and activities, which involve Air Selangor stakeholders, government agencies, PBT, NGOs, Key Influencers, etc.
KEY DUTIES AND RESPONSIBILITIES
- Supervise the day-to-day operation of the Engagement Strategy Sub-Unit.
- Assist to Plan and organize the functions of Engagement Strategy Sub-Unit to achieve the performance and KPI set.
- Build rapport & meaningful relationship with NGO, Commercial, Govt Agencies and other strategic organizations.
- Plan and organize targeted community programmes and engagement activities with stakeholder groups. (Focus Group)
- Oversee and monitor of the regional engagement budget for programmes.
- Communicate company initiatives & disruption info to relevant stakeholder groups to support reduction of calls to Contact Centre. (Coordinate briefing).
- Develop fixed interactions & dialogues with key influencers to ensure stronger relationship.
- Plan, coordinate, manage and work with CX Region on the implementation of programmes with stakeholder.
- Gauge effectiveness of engagement programmes / activities via surveys.
- Plan, organize and monitor timely submission of engagement reports.
- Other duties as needed or required.
MINIMUM QUALIFICATIONS
- Bachelor's Degree in communication, public relations or equivalent.
- Minimum 5 years experience in customer services / management related field / Community engagement / Partnerships.
- Experience in organizing group engagement activities/programmes involving authorities stakeholders, NGO, key influencers.
