Associate Manager, Merchant Services Operations

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You'll Do:

• Own end-to-end operational readiness for Local Lifestyle (Near Me), Voucher, and Marketplace features, including geographical expansion, merchant onboarding, and lifecycle management
• Manage and optimize voucher operations, including inventory lifecycle, campaign configuration, and redemption integrity
• Develop and continuously improve Standard Operating Procedures (SOPs), playbooks, and governance frameworks, with defined Turnaround Time (TAT), SLA (Internal), and quality benchmarks, by conducting post-mortem analysis and implement continuous improvements
• Design and build automation workflows to improve operational efficiency (e.g. merchant onboarding validation, voucher inventory monitoring, anomaly detection)
• Translate business requirements into operational workflows and tooling needs and reduce manual workload by implementing scalable tools using Python / VBA / internal systems
• Coordinate and work collaboratively with internal stakeholders, including Business, Product, Growth, Business Intelligence, Finance, Developer, and Customer Care to ensure smooth and efficient execution of business and product initiatives
• Communicate progress, operational health, directional changes to Head of Departments.
• Stay informed about industry developments and competitors product offerings
• Support & coach Merchant Services Operation Analyst.

Role Requirements:

• Possess tertiary or professional qualification from a recognized institution specializing in Engineering, Computer Science, Information Technology, Business Administration, Banking, Finance or related Professional Certification.
• At least 3-5 years of experience in digital/mobile app/tech industry Proficiency in Python and/or VBA for operational automation and data processing.
• Familiarity with SQL or data querying tools and experience working with APIs or structured data feeds (JSON, CSV) will be an advantage.
• Self-motivated and able to work effectively within the team and across the organization with minimal supervision, working mainly independently to achieve goals agreed.
• Experience in local services, e-commerce, Point-of-Sales will be an advantage.

What You Get

Work your way

• Flexible working hours

Your wellbeing matters

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long-term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it's like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.