Associate-P2P Procurement Support Operations

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Support Procurement Support Operations for Ariba Sourcing to Pay processes covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance and Supplier Enablement.

Vendor Master Data Maintenance (VMDM)

• Maintain the vendor master data in SAP ARIBA.
• Ensure all the requirements met per BU requirements
• Support VMDM enquiries, and deal with SAP FICO team if necessary

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.
• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Catalog Enablement

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary
• Support catalog - P2P related enquiries

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing
• Support sourcing event until completion

Contract Lifecycle Management (CLM)

• Support CLM Contract Workspace creation & amendment
• Ensure sourcing process compliance prior to contract signing with proper documentation in place.
• Support general enquiries on CLM.

Report & Data Analytics

• Generate & customize report for the use of business units
• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system
• Support report related enquiries

Others:

• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT
• Ensure training materials are up-to date for the team usage
• Support requests/enquiries for ARIBA which focused on Level 1 support requests/enquiries, i.e.
  • system navigation
  • system error's investigation
  • business process related to system functionalities.
• Handle and manage the ticketing system with timely update on the ticket status
• Ensure tickets are handled within the agreed SLA by severity levels.