Associate - Policy Member Maintenance (SG Team)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

• Process insurance new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

• Process bills and payments to group policy holder within stipulated turnaround time.

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.

• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.

• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.

• Ensure team operating efficiency.

Others:

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any)

• Continuously attend/involve with training for personal and career development.

Requirements:

• Minimum 1 year experience in insurance policy processing experience

• Bachelor's Degree in Insurance, Business Administration or related fields

• Excellent written & spoken English language skills

• Good attention to details & organization skills

• Open for a 1-year contract position

• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home per week. We will be moving to IOI Tower 1, Putrajaya in the year 2026.