About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.
With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
Job Responsibilities:
- Monitor the performance of systems and identify areas for improvement.
- Develop and implement processes to optimize efficiency and effectiveness of system operations. Manage system upgrades, maintenance, and troubleshooting to ensure minimal downtime and maximum user satisfaction.
- Provide user support by addressing queries and resolving issues in a timely manner.
- Develop and deliver training programs and materials to enhance user adoption and proficiency with systems.
- Gather user feedback and collaborate with the development team to implement enhancements based on user needs.
- Escalate issues to relevant teams where necessary according to established processes.
- Complete daily operational requests and process required actions.
- Work closely with product managers in delivering enhancements/ new features
- Ability to manage projects, lead cross-functional teams consisting of dev/ qa and manage stakeholders expectation
Job Requirements:
- Bachelor's degree in Business Studies or a related field.
- Experience working in the financial services or management industry.
- Strong verbal and written communication skills in English and Chinese (for communication with Taiwan and China partners).
- Strong analytical skills with a technical orientation.
- Ability to multitask, prioritize, and manage time effectively.
