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Functional (job responsibilities)
- Participate in the delivery of complex change programs that enhances the business.
- Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
- Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
- Facilitate deployment of new processes and sustainment requirements and mitigate disruption to organization systems
- Monitor the overall project progress and deliverables in meeting targets and datelines
- Initiate system related projects to enhance the effectiveness of work processes.
- Holding project members accountable to timely completion of quality deliverables and milestone.
- Able to translate business objectives into a coherent set of processes.
- Prioritize activities to make the best use of the department's resources and working with operational teams to implement the changes with minimal impact on business operations.
Managerial (team/group responsibilities)
- Develop project team members and manage team performance in order to deliver project result as planned.
- Participate in a collaborative team environment in dynamic process enhancements and provide project management and work streams.
- Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.
- Coach and develop project team to enhance the project delivery.
Organizational (organizational responsibilities)
- Update & maintain project documentation to ensure SOP are up-to-date.
- Provide timely project progress reports to organization, to support PMO decision making process.
- Participate and contribute to various business projects as team member / reps for HLCC process.
- Redesigning the current workflow to better support the organization's mission.
- Redesigning the process as a whole in order to achieve the greatest possible benefits to the organization and their customers
