Job Summary
Contract & Supplier Management
- Tracking and reporting of all the Bank's technology contracts and suppliers working in collaboration with stakeholders.
- Develop and manage relationship of strategic vendors that deliver IT Professional services to the Bank, which may involve cross-functional teams and multiple lines of business.
- Act as the primary liaison between strategic suppliers and the bank facilitate meetings and communications between vendors and stakeholders to drive the best outcome for the Bank.
- Ensure effective and efficient management of vendors and contracts through proactive engagement and on-going management and segmentation of contracts to enable implementation of key controls, risk mitigation and performance management in accordance to the service levels and contractual terms and conditions.
- Support business efficiency programmes, cost savings initiatives and other contract or supplier rationalisation as part of transformation or continuous improvement to drive best value for the service
Governance
- Following all arrangements supported by the team conform to Group Key Risk Owner Standards as defined in the Group Vendor Service Risk Policy and Third-Party Risk Management Standards.
- Support all audits (internal & external) & regulatory reviews and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner.
- Adherence to the group vendor governance framework throughout the lifecycle of vendor contracts
- Tracking and reporting of strategic vendor management activities, including spend analysis and quarterly balanced score cards
Key Responsibilities
Stakeholder Management
- Coordinate and execute programmes and procedures to ensure proper documentation is completed and implemented for high criticality contracts in adherence to the Bank's policies on vendor risk management and to meet regulatory requirements, e.g. annual due diligence, compliance audits, etc.
- Management and reporting of compliance to contract milestones.
- Work closely with the Contract Manager or service owner(s) to ensure commercial terms and objectives are delivered throughout the term of the contract.
- Manage the contract change procedures, interfacing with Global Supply Chain Management and Group Legal as necessary.
- Collaborate with Global Category Managers for negotiation and extension or renewal of the current contracts and its volume-dependent price elements
- Monitor delivery of contractual obligations, working with Supply Chain Management, Legal & Compliance and other functions as appropriate to resolve commercial disputes and settlements relating to the contracted scope via commercial governance.
- Supports delivery of contract management as required in governance meetings; providing contract management-related tracking, measurement and dashboard consolidations; liaising with financial team for financial reporting matters;
- Coordinating involvement of Supply Chain Management or legal counsel as directed; monitoring and seeking ways to improve team efficiency, effectiveness and impact; recording ideas for improving processes and procedures; and interacting with and directing day-to-day contract related delivery issues
Requirement
- Education background: STEM or Legal education
- If candidate doesn't have a STEM education, an extensive background in supply chain/vendor management will work too
- Hands on in IT vendor management (software, licensing, hardware purchases) and contract maintenance
- Good to have's
- Third party risk
- Background in these industries - banking (look out for HLB as they are using the same systems), telco, software vendor
