Job Description
Division : Operations
Roles And Responsibilities
- Review client queries to support future investments in funds and transfers of holdings.
- Manage the team's daily tasks to ensure timely and accurate completion.
- Analyze and investigate reconciliation breaks internally and with Transfer Agents, taking necessary actions to resolve issues.
- Understand order-processing rules within fund prospectuses to provide accurate information to the data team and maintain a reliable database (Transfer Agent/Fund Company).
- Handle account novation projects.
- Prepare application forms required by Transfer Agents for account openings.
- Input and update account parameters in the system.
- Manage Transfer Agent communications and queries, including documentation, AML/KYC, updates, contract notes, and general fund information.
- Monitor ongoing processes and queries, providing regular updates to clients and client service teams.
- Ensure effective communication with client service and Transfer Agents to deliver timely, highquality service.
- Support the development of SWIFT connectivity with Transfer Agents to enhance straightthrough processing.
- Collaborate with crossfunctional teams (Dealing, Client Service, Data, Reconciliation, etc.).
- Identify operational improvement opportunities, including automation to support workload scalability.
- Partner with internal teams and stakeholders to develop effective solutions and enhance service capabilities.
- Ensure all activities are completed within agreed timelines and meet quality standards.
- Respond promptly to management queries.
- Escalate operational issues and risks to management in a timely manner.
- Perform other adhoc tasks assigned.
Requirements
- 3-5 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
- Working hours: 3.00pm 12.00am / 4.00pm 01.00am Malaysia time.
About Us
Why join us
Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.
What We Offer
- Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
- Practice your talents in a highly professional international environment.
- Join a learning and development environment with an emphasis on knowledge sharing and training.
- Competitive salary and comprehensive benefits.
Ways of working
Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.
Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear
