Company Description Daythree is an award-winning business process management company specializing in customer experience lifecycle management. The organization focuses on delivering insights and innovation to help clients enhance their customer interactions and operational performance. Daythree's differentiator is its ability to combine data-driven analysis with creative solutions to improve service quality. Team members are encouraged to contribute ideas that drive better customer outcomes and support continuous improvement initiatives. Working at Daythree offers exposure to dynamic, client-focused environments and opportunities for professional growth in customer experience management.
Role Description The Banking Customer Service Advisor is a full-time, on-site role based in Subang Jaya. In this position, the advisor responds to customer inquiries related to banking products and services via phone, email, and other channels, ensuring accurate information and timely resolution. Daily responsibilities include handling account-related questions, assisting with transactions and basic troubleshooting, updating customer records, and following established procedures and compliance guidelines. The advisor monitors service levels, escalates complex issues when necessary, and maintains clear documentation of interactions. This role also involves identifying opportunities to improve customer satisfaction, adhering to quality standards, and collaborating with team members and supervisors to meet performance targets.
Qualifications
- Strong customer service and communication skills, with the ability to handle inquiries professionally and empathetically.
- Basic understanding of banking products, services, and processes, or a willingness to learn quickly in a structured environment.
- Proficiency in using computer systems, CRM platforms, and digital communication tools to manage customer interactions and records.
- Problem-solving and analytical skills to investigate issues, interpret information, and provide clear, accurate solutions.
- Ability to work on-site in Subang Jaya on a full-time schedule, maintaining reliability, punctuality, and teamwork.
- Attention to detail and adherence to regulatory, security, and data privacy requirements in a banking context.
- Prior experience in customer service, contact center, or banking support is beneficial but not mandatory; training will be provided.
- Relevant educational background in business, finance, communications, or a related field is an advantage.
