As a Banking Operation Team Lead - MSME, you will play a vital role in managing and optimizing banking operations for Micro, Small, and Medium Enterprises (MSME) within a pioneering digital banking platform. This position is integral to ensuring seamless account handling, operational efficiency, and enhanced customer experiences without extensive reliance on technical infrastructure.
Key Responsibilities:
- Operational Oversight: Manage internal MSME banking operations, including account openings, loan applications, and transaction processing.
- Process Management: Develop and implement efficient workflows to enhance operational accuracy and efficiency.
- Quality Assurance: Conduct audits and quality checks to ensure compliance with regulations and service standards.
- Issue Resolution: Handle escalations and resolve complex operational issues effectively.
- Training and Development: Provide guidance and training to team members to enhance their expertise in MSME banking operations.
- Performance Monitoring: Track operational performance using KPIs, identifying opportunities for optimization.
- Risk Management: Mitigate risks by implementing safeguards such as maker-checker controls and data access protocols.
- Collaboration: Work closely with product, business, and customer service teams to align operations with business strategies.
Day-to-Day Tasks:
- Process and manage MSME deposit and loan applications from submission to completion.
- Enhance MSME customer journeys to drive portfolio growth and improve user experiences.
- Ensure the timely and satisfactory completion of assigned tasks related to MSME products.
Requirements:
- Education: Bachelor's degree in Business Administration, Finance, Economics, Engineering, or related fields.
- Experience: At least 5 years in banking operations, particularly with MSME clients.
- Skills:
- Knowledge of MSME banking processes and manual handling within a digital banking context.
- Experience with business loan applications is preferred.
- Strong organizational, time management, and multitasking abilities.
- Effective communication and collaboration skills.
- Familiarity with regulatory compliance and operational standards for MSME banking.
Job Type:
- Location: 1 First Avenue, Bandar Utama
- Benefits:
- 13th-month salary
- Medical coverage
- Career growth opportunities
If this sounds like the perfect opportunity for you, we encourage you to apply!
