Banking Production Support - Cardlink

Description

The Banking Production Support - Cardlink role is responsible for providing technical support for Cardlink banking applications in the Southeast Asia region, ensuring that systems are running smoothly and efficiently to meet user needs.

Responsibilities

• Provide technical support for Cardlink banking applications and services.
• Monitor system performance and troubleshoot issues related to Cardlink transactions.
• Collaborate with development teams to implement fixes and enhancements.
• Assist in the deployment of new features and updates to the Cardlink system.
• Create and maintain documentation related to support processes and procedures.
• Respond to and resolve user inquiries related to Cardlink functionalities.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong knowledge of banking operations and Cardlink systems.
• Experience with SQL for database querying and troubleshooting.
• Familiarity with application support and incident management processes.
• Ability to work with monitoring tools to ensure system stability.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with stakeholders and users effectively.