Bartender

Position Summary

Responsible for delivering exceptional beverage service by preparing and serving alcoholic and non-alcoholic beverages in accordance with Hyatt standards. The role ensures a memorable guest experience through professional service, product knowledge, and efficient bar operations while maintaining high standards of hygiene, safety, and responsible alcohol service.

Key Responsibilities

Customer Service

▪ Ensures the delivery of brand promise and provides exceptional guest service at all times.

▪ Provides excellent service to internal customers in other departments as appropriate.

▪ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

▪ Maintains positive guest and colleague interactions with good working relationships.

▪ Establishes a rapport with guests maintaining good customer relationships.

Operational

▪ Ensures that minimum brand standards have been implemented.

▪ Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

▪ Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.

▪ Assists in conducting monthly inventory checks on all operating equipment and supplies.

▪ Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

▪ Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

▪ In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.

▪ Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

▪ Performs the function of cashier and responsible for Micros cashiering procedure.

▪ Balances cash and credit card charges and remittance of cash to Front Office Safe.

▪ Makes necessary checks needed for specific events or functions.

▪ Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.

▪ Assists with conducting monthly inventory checks on all operating equipment and supplies.

▪ Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.

▪ Presents menu/drinks list, answer enquiries and make suggestions regarding food, beverage and service to guest.

▪ Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.

▪ Familiars and have good knowledge on the Outlet's Menu and Wine List.

▪ Up-sells beverage to increase the revenue.

▪ Maintain par stocks of beverage and guest supplies.

▪ Prepares mis-en-place according to the requirement and operation needs.

▪ Clears and resets counter or tables.

▪ Prepares and serves Cocktail as requested.

▪ Ensures all beverage stock are kept in the proper storage under appropriate temperature.

▪ Ensures all glasses are well polished.

▪ Assists in Bar stock inventory and maintains an accurate inventory record.

▪ Submit request for replenishing the beverage items in the Bar.

▪ Perform cocktail story-telling and train the entire team with cocktail story knowledge

Financial

▪ Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.

▪ Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.

▪ Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet's revenue.

▪ Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

▪ Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

▪ Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Personnel

▪ Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

▪ Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate learning, coaching, and/or mentoring.

▪ Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

▪ Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.

▪ Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

▪ To feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.

Other Duties

▪ Exercises responsible supervisory behaviour at all times and positively representing the hotel team and Hyatt International.

▪ Understands and strictly adheres to Rules and Regulations established in the E- Associate Guide and the hotel's policies concerning fire, hygiene, health and safety.

▪ Ensures high standards of personal presentation and grooming.

▪ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

▪ Attends learning sessions and meetings as and when required.

▪ Carries out any other reasonable duties and responsibilities as assigned.