Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
Key Responsibilities:
- Campaign strategy & execution
- Design, plan and run segmented base campaigns using Salesforce CRM and campaign automation tools.
- Define campaign objectives, offer mechanics, success criteria and timelines ensure campaign readiness (data, scripts, handoffs).
- Telesales journey & tools optimisation
- Identify salesjourney gaps and lead improvements to reduce friction for customers and telesales agents.
- Drive SFDC and Genesis Cloud enhancements to improve agent productivity and campaign throughput.
- Collaboration & stakeholder engagement
- Work closely with Product, SPE, GTM, Digital Marketing and Usage & Retention to align offers and messaging with customer insights.
- Manage relationships with outbound telesales partners to ensure consistent execution and KPI delivery.
- Performance management & optimisation
- Leverage campaign and telesales data from SFDC and GC to monitor performance, run experiments (A/B) and recommend optimisation actions.
- Produce actionable insights and regular performance reports for leadership.
- Programme & project delivery
- Manage endtoend campaign lifecycles, ensuring ontime delivery and meeting performance goals.
- Drive automation and scaling initiatives to increase repeatability and campaign output.
Qualifications & experience
- Education: Bachelor's degree in Business Administration, Marketing, Communications, Data Analytics or related field. Master's degree is an advantage.
- Experience: Minimum 5 years in campaign management, sales operations, telesales optimisation or business growth strategy - preferably in telecommunications or B2B/SME environments. Proven track record managing outbound telesales partners and delivering measurable performance improvements.
- Technical skills:
- Strong experience with Salesforce (SFDC) and campaign automation.
- Experience with Genesis Cloud (GC) platform implementation/optimisation preferred.
- Advanced Microsoft Excel (Power Pivot, Power Query, advanced functions).
- BI tools (Power BI or Tableau) and strong PowerPoint skills for presenting insights.
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
