Handle inbound calls, emails, and live chat, providing accurate information, resolving issues, and assisting with bookings, cancellations, and general queries.
Collect and report customer feedback to help improve service quality and identify areas for operational improvements.
Document and track customer interactions across all channels, maintaining detailed records and updating customer information as needed.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Job Requirements
Candidates must have a minimum of SPM and above.
Candidates should be fluent in traditional Mandarin. (Read, Speak, Type)
Must be proficient in conversational English.
Must be able to work 9-hour shifts between 9am - 12am, including a 1-hour break.
A standard work week commit of 5 working days followed by 2 rotation days off.
Job is based in office at Petaling Jaya (PJ).
Able to start working on 25 September 2024.
Job Benefits
Monthly salary: RM 3,000 basic + RM 200 Training Allowance (entitled after training) + Up to RM 500 Night Shift + Up to RM 300 KPI
EPF and SOSCO
Employees are entitled to 14 days of medical leave and 12 days of paid annual leave per year
