BAU System Support

Key Responsibilities:

Operations & Documentation Support

• Sort and process parcels, applications, and documents received from customers and sales teams
• Update and maintain customer/application data accurately in internal systems
• Review and verify customer and sales documentation based on company and regulatory requirements
• Ensure all supporting documents are complete, accurate, and compliant with operational guidelines
• Perform signature verification against customer applications and internal banking records
• Maintain accurate pricing, campaign eligibility, and entitlement information for customers
• Support verification, validation, and authorization processes in line with operational procedures

BAU (Business-As-Usual) & Administrative Support

• Provide daily operational support to ensure smooth BAU activities
• Coordinate with internal departments and stakeholders for issue resolution and clarification
• Maintain accurate records and documentation for audit, compliance, and reporting purposes
• Ensure tasks are completed within defined turnaround time (TAT) and SLA requirements
• Support continuous process improvement and operational efficiency initiatives

Requirements:

Education

• Bachelor's Degree or Professional Qualification in Accounting, Finance, Business, Economics, Financial Studies, or related disciplines

Technical & Functional Skills

• Basic proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
• Understanding of banking operations and documentation processes (preferred)
• Knowledge of payment systems such as RENTAS and SWIFT is an added advantage

Soft Skills

• Strong communication and interpersonal skills
• Good presentation and stakeholder engagement abilities
• Positive attitude with willingness to learn and adapt to change
• Self-motivated, resourceful, and detail-oriented
• Strong organizational and follow-up skills
• Ability to work independently and collaboratively in a team environment