Job Description:
The AI PMO drives the successful implementation and adoption of AI and automation initiatives across the Business Development Department. This role manages end-to-end project delivery, coordinates cross-functional stakeholders, and leads rollout, communication, and adoption strategies to maximise business impact, seller experience, and RM productivity.
Key Responsibilities
- Lead the end-to-end delivery of AI and automation initiatives, including project planning, execution, rollout, and post-launch support.
- Develop and manage project plans, timelines, milestones, risks, and dependencies to ensure timely and successful project delivery.
- Partner with Product, Engineering, Business Development, Operations, and other cross-functional teams to align priorities, coordinate execution, and resolve implementation issues.
- Lead change management initiatives by driving internal communications, seller communications, stakeholder engagement, and enablement activities to maximise adoption of AI solutions.
- Coordinate UAT, pilot programmes, rollout readiness, and launch activities to ensure solutions meet business requirements and are ready for deployment.
- Monitor project progress, adoption metrics, user feedback, and business performance, providing insights and recommendations to improve AI solutions and implementation outcomes.
- Prepare project updates, performance reports, presentation materials, and executive summaries for management and key stakeholders.
- Support the continuous improvement of project management processes, governance, and AI implementation best practices across the BD Department.
- Undertake additional responsibilities and initiatives as assigned by the reporting manager.
Requirements:
- Bachelor's degree or equivalent qualification. A background in technology, AI, or digital transformation is an advantage.
- At least 1 year of relevant working experience in product or project management.
- Strong organisational, analytical, and problem-solving skills, with the ability to manage multiple projects in a fast-paced environment.
- Excellent communication, presentation, and stakeholder management skills.
- Comfortable working with AI tools, digital products, and data, with a willingness to learn new technologies.
- Proficient in Microsoft Excel, Google Sheets, and PowerPoint.
