AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies.
We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.
Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We're on a journey of growth and evolution to find better ways to translate value for the business and our patients.
Role Purpose
Overview: Manage end-to-end benefits administration, payroll support, compliance submissions, vendor coordination, and employee case management across multiple countries in APAC.
Objectives: Ensure accurate and timely processing, strong governance, audit readiness, and a consistent employee experience.
Core Responsibilities
- Benefits Administration: Validate plan coverage and premiums, manage employee/dependent enrollments and movements, support annual enrollments and special programs, and handle benefits-related queries, leave corrections, understand benefit policy and advice employees
- Conduct onboarding training: Benefit coverage trainings for new hires
- Continuous improvement: Review current process and identify areas of improvement, work with continuous improvement team to automate/simplify processes
- Payroll Support & Controls: Prepare and validate movement data, reconcile inputs, process one-time payments, maintain checklists, and support retirement-related processes within defined policies
- Vendor Management: Coordinate with external service providers, maintain regular touchpoints, share required movement data, monitor service quality, and resolve issues.
- Financial Operations: Create and route purchase requests/orders, manage invoice submissions, track accruals, and support budget inputs related to benefits and payroll services.
- Government and Regulatory Compliance: Support statutory claims and clearances, submit required forms via government portals, and ensure compliance with local regulations across supported markets.
- Audit, Controls, and BCP: Perform periodic checks, support internal/external audits, implement recommendations, and maintain business continuity documentation.
- Employee Case Management: Respond to service tickets, provide clear benefits communications, update employee-facing content, conduct onboarding benefits sessions, and support employee recognition communications.
- Time and Leave Adjustments: Process ad-hoc time adjustments (e.g., public holiday accruals) and maintain leave-related trackers where required.
- Stakeholder Engagement & Cadence: Participate in cross-functional meetings, huddles, and townhalls; maintain operational trackers and documentation; share best practices and learning sessions.
Key Skills and Competencies
- Technical: Payroll controls, benefits administration, PR/PO and invoice workflows, service ticket management, HR systems, and government portals.
- Operational: Data accuracy, process documentation, SOP/KT, stakeholder communication, external provider coordination, issue resolution, and continuous improvement.
- Governance: Audit readiness, regulatory adherence, risk controls, and business continuity planning.
Qualifications
- Bachelor's degree in Human Resources, Business, Finance, or related field (or equivalent experience).
- 35 years of experience in benefits administration and payroll support, ideally across APAC markets.
- Familiarity with regional benefit programs, statutory requirements, and vendor management.
- Proficiency with HRIS, ticketing systems, Excel/Sheets, and government submission portals.
- Strong analytical, communication, and stakeholder management skills; ability to manage multiple priorities in a fast-paced environment.
At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.
AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.
