Beverage Manager

The Beverage R&D & Operations Manager is responsible for the end-to-end lifecycle of the brand's beverage menu—from creative innovation and recipe development to operational execution and quality control. This role focuses on modernizing local beverage favorites while ensuring commercial profitability and consistency across all outlets.

• Beverage Conception: Research, develop, and introduce new beverage concepts inspired by local Malaysian cuisine (e.g., Kopi Kaw, Hor Kar Sai, specialty Milo) and current market trends.

• Standardization: Create standardized recipes, detailed costing sheets, and step-by-step preparation methods for all new and existing beverages.

• Pre-launch Evaluation: Lead rigorous testing and tasting sessions, as well as product evaluations, to ensure quality before a full menu rollout.

• Marketing Alignment: Collaborate with the marketing team to ensure beverage offerings align with the brand identity and support seasonal promotions.

• Consistency Management: Monitor and maintain the quality, consistency, and visual presentation of all beverages across the existing menu.

• SOP Enforcement: Establish, document, and enforce Standard Operating Procedures (SOPs) for beverage preparation at all outlets.

• Audits & Compliance: Conduct regular audits and unannounced spot checks to ensure strict compliance with quality and hygiene standards.

• Problem Resolution: Address and resolve quality-related issues or customer feedback promptly.

• Financial Oversight: Manage beverage costing, pricing strategies, and profit margins to meet company financial goals.

• Efficiency Monitoring: Monitor inventory levels, usage, and wastage to ensure maximum cost efficiency.

• Procurement Collaboration: Work closely with the procurement team to source high-quality ingredients at competitive prices without compromising on taste.

• Sales Analysis: Track sales performance of beverage items and recommend improvements, menu adjustments, or deletions based on data.

• Skill Enhancement: Train and guide outlet teams on beverage preparation, presentation, and new product rollouts.

• Material Development: Create comprehensive training manuals and visual aids to ensure consistent execution.

• Standards Compliance: Ensure all staff adhere to food hygiene, safety, and service standards at all times.

• Experience: Proven experience in crafting local Malaysian beverages (e.g., Kopi Kaw, Hor Kar Sai, Milo-based drinks). A deep understanding of local flavor profiles is essential.

• Industry Background: Minimum 3–5 years of experience in beverage R&D, bar management, or F&B operations.

• Technical Skills: Strong knowledge of beverage costing, inventory management, and the ability to draft clear SOPs.

• Language: Ability to communicate effectively with outlet staff (Mandarin, English, and Bahasa Malaysia are added advantages).

• Personal Traits: Result-oriented, creative, disciplined, and capable of working under pressure to meet project and tender deadlines.

• Logistics: Willingness to travel frequently between outlets for audits and training.