Why You'll Love This Role
- Earn more: Competitive base salary + bonus for punctuality, attendance & quality.
- WFH flexibility: Chances to earn WFH post-training and probation.
- Premiere office: get a cup of nice brew coffee in the morning, gaming chair, engaging activities and recognition programs
- Growth: Strong learning and development plans for your career growth, be coached and mentored by experts in the field, most of our leaders started as agents!
Your Impact: (KEY Responsibilities)
- Deliver 5-star eCommerce support via calls, chat & email (Arabic/English – to support UAE and global market).
- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Resolve complex issues (orders, returns, product guides) with brand passion.
- Ensure first contact resolution and effective follow-up with respective departments to ensure case closure in accordance with our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures by using grace and tactical communication
- Collaborate with a dynamic team in a high-energy environment.
We Need You If You Have: (Requirements)
- Possess at least a Diploma, Advanced/Higher/Graduate Diploma in any field.
- Native/Fluent Arabic AND Fluent English (English B2 – CEFR) (for both verbal and written) (to support UAE and global market).
- 1+ year working experience in customer service industry (calls/chat/email). However, fresh graduates are encouraged to apply.
- Tech-savvy (MS Office, ticketing tools), ability to work with multiple systems and the ability to learn and adapt to new ones
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Thrives under pressure with meticulous attention to detail
- Passion for customer service and human touch, strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Bonus point if you have:
- Experience in sportswear/eCommerce
- Zendesk/CRM proficiency
- Knowledge of UAE or global consumer trends
- Passion for sports culture
Our Culture:
- Team energy: Supportive squads, mentorship & weekly huddles.
- Work-life balance: Unwind in nice facilities after shifts.
- Recognition: Monthly awards + social events.
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: Full Onsite - Netzon Group, Spaces Level 9, Menara UAC, No.12, Jalan PJU 7/5, Petaling Jaya, 47800 Selangor
