Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls.
- Maintains confidentiality of the Banks customers and data.
- Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
- Uses customer service and sales skills to optimize the opportunity of each customer contact.
- Educates the customer about the Banks products and services and directs them toward available resources for self-help.
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customers transaction requests.
Requirements:
- Degree holder or at least a recognized Diploma with minimum 2 years experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered)
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service
- Possess a pleasant voice & good telephone etiquette
- Resourceful, proactive, attentive to details and a good team player
- Possess good communication skills (English and Mandarin)
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
Location
The Intermark, Jalan Tun Razak
(Walking distance from Ampang Park LRT/ MRT station)
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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