Bilingual Insurance Customer Service Representative (Kerenni)

Job Overview:

Are you an experienced customer service professional who is fluent in both English and Kerenni and ready to take the next step in your career

Our client is hiring a Bilingual Insurance Customer Service Representative to deliver exceptional, friendly phone support and help clients navigate basic policy details with clarity. To succeed in this role, you must have fluent written and spoken skills in both English and Kerenni, paired with prior experience in an insurance setting. We are seeking a highly organized candidate with a strong background in customer service, administrative support, banking, financial services, or a similar client-facing role who excels at explaining complex information to diverse audiences.

Client Overview:

Our client is a customer-focused insurance agency serving individuals and small businesses with personalized insurance solutions, including auto, home, business, and renter's insurance. The company is committed to providing affordable, dependable service with professionalism and inclusivity.

Schedule:

Monday - Friday, 9:00 AM - 1:00 PM MN Time (20 work hours per week)

Estimated Salary:

$ 16.00 / hour

Responsibilities:

• Answer incoming calls, messages, and customer inquiries in English and Kerenni.
• Provide professional and friendly customer service to existing and prospective clients.
• Assist clients with basic questions regarding their insurance policies, coverage, payments, documents, and account information.
• Gather accurate customer information and documentation needed for quotes, policy updates, and service requests.
• Assist with insurance quote requests and follow up with clients as needed.
• Coordinate with insurance agents and carriers to resolve customer requests and policy-related concerns.
• Follow up on pending documents, requests, renewals, and other client needs.
• Maintain accurate and up-to-date customer records.
• Handle sensitive customer and insurance information with confidentiality.
• Escalate complex policy, coverage, claims, or underwriting questions to the appropriate licensed insurance professional.
• Help ensure clients receive timely responses and a positive overall experience.
• Perform general administrative and data-entry tasks related to insurance accounts.

Requirements:

• Has worked with an insurance company/account.
• Fluent in English and Kerenni, both written and spoken.
• Previous experience in customer service, administrative support, insurance, banking, financial services, or a similar client-facing role.
• Strong verbal and written communication skills.
• Comfortable handling phone calls and speaking with customers professionally.
• Strong attention to detail and accuracy when entering customer information.
• Organized and able to manage multiple customer requests.
• Comfortable using email, Microsoft Office/Google Workspace, and basic computer systems.
• Reliable, professional, and responsive.
• Able to handle confidential customer information appropriately.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.