POSITION GOALS
Assist the Site Lead or Site Engineer in the delivery of services to operate and maintain the property including technical, maintenance, procurement, and asset & vendor management.
Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.
Duties And Responsibilities
- Be familiar with & operate to the Scope of Work/SLA's/KPI's as defined in the Master Agreement.
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.
- Review and spot-check to ensure that suppliers/service providers are meeting contractual obligations to the client.
- Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency.
- Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely manner
- Assist superior to ensure smooth running of meetings & events at the site.
- Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Provide backup support for the superior in times of absence.
- Liaise closely with the client on-site representatives to address problems and/or enhance working environment performance
- Clearly document & communicate all client expectations to the balance of the FM team
- Work collaboratively with facilities team colleagues both within the account & in the wider APM network
- Provide assistance in general administrative activities and any other duties as assigned by the superior on a needs basis.
KEY PERFORMANCE MEASURES
- Uninterrupted site operations
- 100% compliance of site to key client and APM audits
- Meet or exceed Client Satisfaction survey targets
- Individual IPMP
- Continuously improving service
- Vendor Management
KEY COMPETENCIES
- Chargeman BO, 11kV Certificate by Suruhanjaya Tenaga (Energy Commission)
- Sound interpersonal skills to manage diverse range of service providers and Client representatives
- Sound written and oral communication skills
- Demonstrated ability to manage multiple and complex operational matters on a daily basis
- Capacity to deal with ambiguity and address complex problems
- Civil engineering, others engineering background or building management background and skills
- Sound computer skills in window based operating system and possess AutoCAD skill will be advantage.
- Tough yet pleasent, highly initiative independent and possess
independent and possess leadership qualities
- Command good working relationship internally and externally
COMMUNICATION
- Represent JLL by behaving consistently with cultural and company requirements.
- Provide services in keeping with client's cultural and company requirements.
- Work towards objectives unsupervised.
- Be willing to assist & mentor colleagues.
- Provide an effective contribution to the team's delivery.
- Contributes via regular feedback, to the overall performance of the delivery team.
- Works towards individual targets, monitor and manages individual and Vendor performance.
- Be able to make difficult decisions and resolve problems or improve operations.
- Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL
- Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respects of superiors, subordinates, peers and clients.
- Listens effectively and communicate through actions and example. Has a strong written and oral communication skill.
