NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.
Job Description
This role is to support DA Delivery team by familiarizing HUB processes specific to Projects, KPIs, queries for all collection services and execute them in coordination with local level HUB resources / local Delivery resources as per SOP & SLAs as per aligned timelines. Understand country level exceptions, nuances, timelines, requirements etc in detail and work with your manager to bring standardization in future operations.
- Track country level project set up together with DA COE & DA Delivery for each project & support progress tracking of each project
- Communicate project progress to stakeholders on an aligned frequency for each project
- Chrono: Extract data from Chrono (Power BI) as per desired frequency, compute time spent in field, % scanning etc, share questionable time spent to field team to get factual reasons and close the issue
- Store control Form: Extract no of stores uploaded by Sr auditors & share questionable errors (If % error is high) to QCTEs/Sr Auditors/Vendor leads as per desired frequency, discuss & close open items after feedback from DA Delivery
- Query - Final Inspection (FI): access common Excel tracker daily if there is any issue getting tagged to DA and work with IV, DA delivery to close it as per aligned timelines
- Query - MSDynamics (MSD): work on MSD queries realted to Epics and data as per SOP & track closure as per timelines
- Query - NRSP/item clearing: work on NRSP requests / queries as per SOP and track closure as per timelines
- Query - Hotspot Investigation: Learn / familiarize from regional Quality lead on Hotspot query investigations
- KPIs (RRES/SOS/TRD): Extract data for these projects, compute them and share it with DA Delivery lead as per aligned frequency & track closure
- Coordination with PMFV (RRES/SOS/TRD): Extract data for these projects and coordinate it with DA delivery lead and PMFV team & track closure
- Backcheck (QC) - Physical: familarize physical back check process for all services
- Query Handling - Data Science (GDDC) - RRES - familiarize Queries from Data Science especially on Common block checks and work with DA Delivery, track progress & closure
- Query Handling - Commercial team- SOS/TRD - familiarize Queries commercial team for SOS & TRD studies and work with DA Delivery, track progress & closure
- Query Handling - Photo checking - SOS/TRD (If applicable)- support extraction of photos, organize to get it checked from local team track progress & closure
- Learn about A2S/POS vendors, crowdsourcing, Asset to get an understanding about operations
Qualifications
- College degree preferred
- 2-3 years of project management experience (preferably market research)
- Proficiency in English and Tagalog language proficiency is required as to support Philippines market (MANDATORY)
- High integrity record
- Comfortable working with data and numbers as well as collecting and reporting information
- Effective communication with troubleshooting approach including probing and listening, anticipating and providing solutions
- Attention to detail and inquiring mind
- Ability to work under pressure and set timelines
- Team player with collaborative disposition
- Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
- Ability to come to an understanding of a situation, task, problem, opportunity
- Product knowledge (preferred)
- Multi country market knowledge (preferred)
- Proficient in Microsoft Office Suites
*please note that only shortlisted candidate who meets the requirements will be notified*
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
