Primary Objectives
- Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area
- To engage, manage and address business requirements and financial needs of the local business communities such as SME, Corporate/Commercial, Trade associates, Government agencies, local council & committee, local social centres, schools and etc.
- Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
- Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products
Key Responsibilities
Strategy and Planning
- Develop, implement and manage the branch sales and operations plan to achieve the branch target.
- Lead and manage visitations and engagements with local business communities.
- Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank's products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers.
Sales Management
- Set, review and communicate sales targets to all levels of staff across the branch.
- Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met.
- Maintain awareness of competitor activity and industry best practices.
- Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products).
- Approve quality credits as per approving matrix.
- Develop and maintain network of business contacts with Affluent/HNI and SME customers.
People Management
- Promote the core values of the Bank.
- Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
- To adequately train and develop branch staff.
Customer Service Management
- Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank.
- Resolve customers complaints and attend to requests in a timely manner.
Compliance
- Ensure no adverse reports on the Branch audit findings.
- Ensure compliance of policies and procedures set by the Bank.
Requirements
- Open to Local Sarawak candidates.
- Strong leadership and people management capabilities.
- Sound knowledge of branch operations, sales management and regulatory requirements.
- A proven track record in business development and delivering sustainable performance.
- Strong customer relationship management skills and the ability to lead high-performing teams.
- The agility to adapt quickly and assume the responsibilities of a Branch Manager with minimal transition time.
