Branch Manager / Operations Manager

Company Description:

Quanterm Logistics, founded in 1992, is a trusted provider of end-to-end logistics solutions headquartered in Shah Alam, Selangor, Malaysia. The company has grown from an LCL consolidator into a full-service logistics partner offering sea and air freight, warehousing, distribution, cross-border trucking, project cargo handling, and specialized pharmaceutical logistics. With four local branches and operations across 14 strategic locations in Southeast Asia and Australia, Quanterm supports a diverse range of industries and supply chain needs.

Job Overview:

The Branch Manager / Operations Manager is a full-time, on-site role based in Taman Molek, Johor Bahru, responsible for overseeing daily branch operations and ensuring service excellence. The manager will lead and develop the branch team, set performance targets, monitor KPIs, and implement process improvements to optimize efficiency and cost-effectiveness. Key responsibilities include maintaining strong customer relationships, resolving operational issues, ensuring compliance with regulatory and company policies, and collaborating with other branches and headquarters to support overall business growth. The role also involves budget oversight, reporting, and contributing to strategic planning for the Johor Baharu branch.

Job Descriptions:

• Manage the branch operational and financial performance of P&L by identifying new business opportunities and implementing new sales strategies.
• Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction.
• Managing the team, control costs, and drive overall business performance.
• Lead Branch Operations to ensure smooth daily logistics and freight forwarding operations to meet service standards and customer satisfaction.
• Guide, motivate, and build a high-performing team to ensure staff productivity and retention.
• Customer Relationship Management to foster strong client relationships to retain key accounts and secure repeat business.
• Manage branch financial performance by controlling costs and optimizing profitability.
• Ensure branch compliance with customs regulations, company SOPs, and industry standards to mitigate risks.

Requirements:

• Minimum 5-7 years in freight forwarding/logistics; at least 3 years in a managerial role.
• Well understanding of customs clearance, air/sea/land logistics, and Johor region market.
• Excellent interpersonal and communication skills (English & Bahasa Malaysia).
• Strong problem-solving and decision-making capabilities.
• Proficient in MS Office and logistics systems, processes and compliances.

Note: Kindly be note that only shortlisted candidates will be notified.