Job Purpose:
Manage the assigned branch, maximize the profitability and widen MBSB's footprint across specific target customer segments. Accountable for enhancing sales & marketing of all retail banking products by capitalising on direct and cross-sell opportunities and ensuring efficient customer service.
To manage the workforce and ensure efficiency in delivering services, meeting customers satisfaction, desired turnaround time (TAT) and other administrative tasks of Branches are in place in line with the target set by the management.
Key Responsibilities:
1. Branch Management
- Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
- Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
- Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
- Identifies and manages potential risk areas by establishing appropriate controls and ensuring compliance with laid down procedure manuals.
- Provide insight and information of the market environment to Regional Director that will enhance MBSB's product suite.
- Ensures professional development of talents among branch staff.
- Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
- Ensures customer service is maintained as per the bank's Customer Service Standards.
- Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
- Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
- Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.
2. Others
- To perform any other duties and responsibilities as and when required by Regional Director/Head Office
- To perform ad-hoc tasks e.g., Disaster Recovery (DR) exercise, Business Continuity Plan (BCP)/Call tree exercise
Requirements:
- Experience: Minimum of fifteen (15) years of experience in consumer/corporate banking operations, credit administration or general administrative functions in local/foreign bank.
- Possess strong experience in sales and branch operations within banking industry.
- Education: Tertiary education in Business Administration, Finance, Management, or any related discipline.
- Skills & Competencies:
- Proficiency in managing sales data, generating reports, and analyzing sales performance metrics.
- Handling multiple tasks such as documentation, scheduling, and coordinating with different teams.
- Ensuring accuracy in documentation and reporting.
- Prioritizing tasks to meet deadlines and support the fast-paced environment.
