Develop, implement and manage the branch sales and operations plan to achieve the branch target
Lead and manage visitations and engagements with local business communities
Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank's products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers
Sales Management
Set, review and communicate sales targets to all levels of staff across the branch
Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
Maintain awareness of competitor activity and industry best practices
Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
Approve quality credits as per approving matrix
Develop and maintain network of business contacts with Affluent/HNI and SME customers
People Management
Promote the core values of the Bank
Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
To adequately train and develop branch staff
Customer Service Management
Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
Resolve customers complaints and attend to requests in a timely manner
