Branch Supervisor

Working Hours: 8:30AM - 5PM & 12PM - 8:30PM (Rotational - rest day 1 day)

Location: Banting

Job Responsibilities/Duties

(Summary of typical job duties & responsibilities. Duties should be listed in a logical sequence of importance.)

Sales and Marketing

Achieve a monthly branch sales target consistently.

Focus on achieving sales targets for high-margin products.

Monitor branch sales performance and drive the team to achieve the sales target.

Ensure pricing and display of merchandise items are correctly label and up to Company's standard practice.

Proactively generate sales through both indoor and outdoor activities.

Operation

To carry out day to day operations and improve retail's performance in term of sales revenue, cost control,

customer's awareness and staff development

To lead & assist Branch Head in manage and prevail retail operation functions and performances involving

duties in shop assistant, opening and closing of shop, cash handling of daily sales, merchandising restocking,

administration, and stock receipt reports as well in sales reports

Assist in controlling outlet's operating expenses and billings

Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet

Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company

assets and reports to relevant person in charge

Ensure & improve staff performance & productivity

Inventory

Monitor and handling of housekeeping and the ordering process of retail's stocks.

Planning, coordination, recording and process control of incoming & outgoing stock including preparation

of stock report, stock conditions and expiry details.

Talent Acquisition & Management

Ensure sufficient manpower for retail by working actively alongside with HR on recruitment

Scheduling and planning for sufficient manpower for daily operation

Oversee the staff's activities and work performance within their assigned area

Assist in providing on-the job training for new and existing staff as required

Administration & Ad-hoc

Ensure compliance with Company's policies and operational guidelines

Report to Branch Head or Management on progress and issues

To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a

whole

Customer Service

Ensure high levels of customer satisfaction through excellent services mastering product knowledge

actively involved in handling customer's enquiries, complaints and issues

Provide solution to customers

Ad-Hoc Task

Participate in any ad-hoc projects/tasks as assigned by the management