LOCATIONS
Kuala Lumpur, Petaling Jaya, KLIA, Penang, Kedah, Melaka, Johor Baharu, Kuching, Kota Kinabalu, Tawau
REPORTING TO
Facilities Manager
WORKING HOURS
Monday Friday (10am-7pm) Sat/Sun/PH : Standby support
Overview
A Retail Technician installs, maintains, and repairs technical equipment and displays within a retail environment, focusing on ensuring optimal equipment performance, customer assistance with technical issues, and maintaining the visual standards of the store. Key responsibilities include diagnosing and resolving equipment malfunctions, performing break-fix repairs, troubleshooting M&E equipment, and sometimes managing inventory of spare parts. This role demands strong technical aptitude, excellent problem-solving skills, good communication abilities, and often requires physical stamina and the ability to work with hand tools.
Duties And Responsibilities
Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.
- Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.
- Provide on-site assistance to customers and store staff by helping them understand and operate the equipment.
- Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.
- Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.
- Interact with Preventive/Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.
- Manage few retails within the 15km radius area. Often required for traveling between different retail locations.
KEY PERFORMANCE MEASURES
- Uninterrupted site operations
- 100% compliance of site to key client and internal audits
- Meet or exceed Client Satisfaction survey targets
- Ensure 100% safety and regulatory compliance
- Continuously improving service
- Vendor Management and Excellent Reporting
KEY COMPETENCIES
- Technical Aptitude: A strong ability to work with and understand various technical equipment and systems.
- Problem-Solving Skills: Excellent ability to diagnose issues, troubleshoot problems, and find effective solutions.
- Customer Service: Strong interpersonal communication skills to effectively assist customers and store staff.
- Attention to Detail: Ability to follow instructions accurately and maintain meticulous records.
- Physical Fitness: Stamina and the ability to perform tasks that may involve lifting or working in various store environments.
- Flexibility: Adaptability to a variety of tasks and changing work environments.
- Basic Computer Skills: For record-keeping, inventory management, and using relevant software.
- Driver's License B2 and D: Often required for traveling between different retail locations.
QUALIFICATION
- Vocational Certificate/Diploma in Engineering studies
- Minimum 3 years experience in facilities management or building operations with knowledge of maintenance and services.
- Customer oriented, a team player, able to work independently and good interpersonal & leadership skills
- Able to work under pressure and in a fast changing environment
- Fluent in Bahasa Malaysia and English
- Willing to work on shifts/public holidays/weekends
