Job Description
- Build and maintain strong relationship with commercial and corporate customers through regular communication and personalized service.
- Identify cross selling opportunities to provide advice on business and/or personal financial solutions (on referral basis).
- Manage business accounts for new/existing to Bank customers including those referred by SME/BB/GB (with facilities) in the aspect of operations, business support and services.
- Promote and onboard digital banking (NTB and ETB).
- Perform UCO, KYC & due diligence on business accounts prior to onboarding and ensure strict compliance to AMLATFA and FATCA/CRS.
- Handle customer enquiries and resolve issues promptly to ensure a high level of satisfaction and retention.
- Scan & safe keep account opening documents.
- Develop New Business opportunities.
- Customer rapport building & ensure good customer experience.
- Prompt and accuracy in new account opening requirements - maintain and achieve good housekeeping & operational excellence.
- Education & Training - to continuously develop self and coach others.
- Assist branch in yearly CSR self encourage and motivate subordinates to be involved in CSR activities at branches and local community.
- Customer Experience Representative at Branch.
Requirements
- Possess good interpersonal skills with the ability to interact and build relationship with various people at all levels.
- Able to work independently with minimal supervision and deliver work under pressure.
- Self-motivated, dedicated and committed to delivering results (results oriented).
- Extrovert and possess a positive attitude, initiative, responsible and takes ownership of issues.
- Pleasant disposition with good interpersonal and communication skills to interact effectively at all levels.
Team player with the ability to demonstrate good teamwork amongst colleagues.
