Business Analyst and Application Support

BA and Application Support in Kuala Lumpur Office!

About Linnovate Partners

Linnovate Partners is a leading fintech firm specializing in alternative fund services. We pride ourselves on delivering innovative solutions to asset and fund managers in the venture capital and private equity sectors. Our dynamic team is dedicated to excellence and continuous improvement, leveraging the latest technology to provide unparalleled service to our clients.

Job Description

Requirement Analysis and Definition

· Analyze, collect, and define business requirements for financial software products,

including functional, performance, and security requirements.

· Draft detailed requirement documents based on business needs, ensuring clarity,

accuracy, and executability.

Cross Department Communication and Coordination

· Communicate effectively with business departments, technical teams, and other

stakeholders to fully understand business requirements and translate them into actionable

technical requirements.

· Act as a bridge during the project development process to ensure smooth information

flow and avoid communication barriers.

Product Design and Development Support

· Participate in product design and development processes to ensure the product meets

business requirements and user experience standards.

· Assist the R&D team in resolving issues related to requirement understanding

and provide support at the intersection of technology and business.

Requirement Documentation and Change Management

· Draft and maintain Product Requirement Documents (PRD) and track requirement

changes.

· Organize requirement review meetings to ensure consistent understanding among all

parties.

User Testing and Acceptance

· Participate in user testing and acceptance to ensure the final product meets end-user

needs and expectations.

· Collect user feedback and drive product optimization and iteration.

Industry Trends and Product Innovation

· Continuously monitor developments in the financial industry, conduct regular industry

research and propose product innovation and optimization suggestions.

· Share industry insights with the team to drive product strategy adjustments that align

with market changes.

Application Support

· Incident & Problem Management - Diagnose and resolve software bugs, system errors, and technical glitches. Identify root causes and implement permanent fixes.

· User Support - Serve as the primary point of contact for end-user inquiries. Troubleshoot access issues, explain system features, and create user documentation.

· Training and Demo – Provide system training and demo to user on regular basis.

Job Requirements

• Bachelor's degree or above in finance, economics, computer science, or related fields.
• 4-5 years of relevant work experience

Language and Communication

• Strong written skills in English, with excellent communication capabilities to collaborate seamlessly with international teams.
• Proficient in drafting requirement documents, business reports, and other technical documentation.

Technology and Tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) with strong document and report writing skills.
• Prior experience in financial modeling, corporate valuation, and financial forecasting is preferred.

Analytical and Logical Thinking

• Strong analytical skills in business models, with clear, agile thinking and excellent logical analysis abilities.
• Ability to quickly understand complex business requirements and propose clear solutions.

Industry Knowledge

• In-depth understanding of the financial industry and familiarity with the development process and key requirements of financial software products.
• Awareness of the latest financial technology trends, such as the application of blockchain and artificial intelligence in finance.

Other Requirements

• Strong learning ability and resilience under pressure, with the ability to adapt to a fast-paced work environment.
• Strong team collaboration skills, with the ability to efficiently coordinate and complete cross-departmental tasks.